LG
Lilian G

1 reviews | Active since Jan 2022

26 Mar 2024, 12:11

For Rain ~ delivery is more than two weeks not 5days max

It's now 2 weeks since Rain promised to deliver my package on the 12th of March 2024. I am paying for 2 packages, the old that I cancel since I havent received the new one.

Was that order authentic or someone hijacked the process ~ but its appearing on my dashboard. Status of the order hasnt changed since day 1

Is this me only that is going through this with Rain or I have not been prioritized. I send a please call request everyday but no one responds

I would encourage others to try Vodacom etc than Rain The service is extremely bad

During covid they delivered same day, please Rain you can do better

Waiting to see 2debit orders going through including for one I havent received.

Yes this service is extremely bad

0
Replies (3)
Rain
Rain's reply26 Mar 2024, 12:15
Official
Hi Lilian Ganduri

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.
LG
Lilian G's update02 Apr 2024, 16:55
Reviewer Update
It's now 3 weeks of waiting for rain to deliver a package ordered on the 12th of March.
Please dont buy from them
Rain
Rain's reply02 Apr 2024, 17:44
Official
Hi Lilian Ganduri,

Please kindly note that our team is looking into the matter, feedback will be provided once available.

Once again, we apologise for any inconvenience this may have caused.

Regards,
rain.