Following up on my message on de-Rain-ged Rain, as they never did. Money still owed to me

Been waiting for the 7-10 days to refund me since 19 Dec. The support number now says the number is no longer available. So I asked for a call back on a sale - I think there may only be sales agents - just sat on hold for 16 minutes awaiting the support team and no answer. Will I ever get refunded?

19 Dec 2025 at 10:47 : Rain de-rain-ged

I've used Rain years ago and it was great until it switched to 5G and I had to cancel as they were not yet ready for load shedding.

I just ordered Rain on 12 December. On 17 Dec , I followed up on how far delivery was as the site does not give clear info on this and was told it was on route. I followed up yesterday and was told it was cancelled on 12 Dec (human conversations). The AI chat kept promising interaction and feedback, nothing materialized. It is not even tied into the details of the order number. Now, eventually speaking to a human, I was told Finance (who can not be contacted) will get hold of me some time to confirm refund and then I need to wait 7 - 10 days for that. They've 'upgraded' to AI and I guess cheap labor and nothing is working. Strongly recommend avoiding them. I don't even want to imagine what trouble shooting issues on connectivity would be like.