Follow up review on Rain

This is a follow up review after the one I wrote last week about Rain:

On Monday last week (3rd Feb), in a review on this platform, I expressed the deep frustration that I'd been experiencing, having been without internet access for a number of days, and my profound disappointment with Rain's failure of a customer service department, who can never be reached to assist their customers.

Within 30 minutes of posting that review, I was contacted by an agent from Rain to follow up on the review. I explained to the agent in great detail what issues I've been having, and how frustrated I was with the process that we as customers need to take to reach out to their customer services department, and how ineffective it was.

The agent and I troubleshooted the problem and it was agreed that a new device would be dispatched to be delivered on the 4th of Feb. On that very same evening, I received an email from CCD Couriers, confirming that they had received my parcel, and that they would get in touch to arrange delivery. The parcel didn't arrive on any day last week, as I'd expected.

It has been a week now, I've received no feed back, or update as a customer who expected that his issue was being expedited. CCD Couriers had advised that they would only be able to effect the delivery today, but this morning they called to reschedule, claiming that they have not received the parcel from Rain yet. To add insult to injury, I still can't reach rain, since we as their customers still do not have the option to call into their customer services department directly. Instead, I must log a call to support via my router, which has been deactivated and packaged, in anticipation for the device swop that I'd been promised would occur on the 4th Feb, but was confirmed for today, which was also abruptly cancelled.

I'm not only frustrated by the dishonest manner in which this transaction has been conducted thus far, but also by the financial impact I'm experiencing due to having to purchase prepaid data for the household's everyday need, and my work needs. I'm also annoyed that I cancelled my meetings for an appointment that would be so callously cancelled.