Follow-Up: Rain's "Legal" Department is *********** and Their Customer Service is a Joke

I am writing this follow-up review because Rain’s handling of my previous complaint regarding unauthorized debit orders and POPIA violations has evolved from ********* to downright farcical.

After my initial review, Rain posted a generic public reply claiming they would "get on this asap." What actually happened behind the scenes is a masterclass in corporate incompetence.

First, their Legal department had the audacity to email me claiming they made "unsuccessful attempts" to reach me. Let’s set the record straight: you called exactly once. I explicitly requested a callback at precisely 12:00 PM. Your agent, demonstrating a spectacular lack of basic business etiquette and time management, decided to call me at 12:40 PM. Unlike your call centre staff, some of us actually have jobs, attend scheduled meetings, and conduct day-to-day business. We do not sit by the phone waiting for Rain to grace us with a call 40 minutes after an agreed-upon deadline.

To make it even more pathetic, when I made the effort to dial back the exact extension your agent used, the system blocked incoming calls. You are a telecommunications company operating outbound lines that actively prevent customers from returning a missed call. The irony is staggering.

Secondly, a separate "relevant department" sent me an email attempting to explain my "billing position." The explanation was utter nonsense. It was a hollow, copy-paste evasion of the actual legal issues at hand. I did not ask for a templated breakdown of fabricated "outstanding amounts" on a suspended month-to-month service. I demanded a legal justification for breaching a PASA payment mandate and violating the Consumer Protection Act. Receiving this level of intellectual laziness from a supposedly professional legal department is insulting and makes me seriously wonder who is running your compliance operations.

I am completely done dealing with templated drivel and agents who lack basic time management. I expect a competent individual with actual authority to call me so we can talk through this mess properly. Please ensure that whoever dials the phone actually respects agreed-upon meeting times.

If we do not have a productive conversation immediately, my escalations to ICASA, the CGSO, and my bank's ***** division will proceed as promised. Fix your scheduling, find an extension that can actually accept incoming calls, and try again.