Follow up on previous review

I submitted a negative review on the 3rd of May regarding service interruption by rain, although they never debited the credit card at the beginning of the month, where the funds were available! They responded that they are investigating the matter and they will be in touch.

After 12 days, still no reply from Rain . Their service levels are always painful o and dealing with them in all situations is just a nightmare. Customer service is inexistent at all times. But their monthly fees are the highest in the market ! Unbelievable arrogance to say the least