Fly by might service provider

I recently took a monthly contract with rain for Uncapped 5g wifi. I have been experiencing bad network recently and reported to rain customer services. They did not help me as a week later I'm experiencing the very same thing and I cannot even watch TV. I tried calling them today, however the phone rang for them minutes and when someone answered, he cut me off same time before I could explain my problem. It seems this service provider is after people's money with no good service to offer. Please guys when chosijng a service provider be very carefully as you might run into the same situation as I'm in. I just want to terminate this service and use another service provider. They won't even credit me for the days that I have been experiencing bad network connection and debit the full amount at the end of the month. I hope there is others out there who is experiencing the same problems as me...so that we could relate.