Floccinaucinihilipilification Service Worthless

I app**** for rain 5G paid and as the order was to be delivered i cancelled, now am requesting a simple refund but it seem like am asking for an organ transplant. Am always transferred between agents who will not tell me when i will get my money not even one direct email for correspondence, spoke to the manager who says she cannot do anything, but promise me that she will do her best, hand up for rain i surrender i have never seen such Floccinaucinihilipilification service.