LJvR
Leoni Janse van Rensburg
1 reviews | Active since Jul 2019
28 Oct 2022, 11:23
FLAWED SYSTEM CAUSING BILLING ISSUES
Rain's billing system is flawed. My WIFI has been switched off for a second time this month because of billing issues from their side. - Got my router (paid R1) on 31 July. This is prepaid. -Next payment due is end of September. You only pay after 2 months of getting the SIM and router. Essentially you get one month for free (R1). - 1st deduction of R500 was made end of September. - 2nd deduction due on 1st of November (for month of October).WIFI has been cut off and app says I'm in arrears.
I called the support Centre. They confirmed the system is incorrect. Last week when I explained the situation to the agents they claimed I still owed money. Seems they do not understand their own terms and conditions regarding PRE and POST paid. I am in the right.Rain is wasting my time and money. This is the second bad review I have left.
RAIN - FIX THE DAMN SYSTEM!HOW CAN THIS STILL BE AN ISSUE?AND EDUCATE YOUR AGENTS!AWFUL
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
28 Oct 2022, 11:34Hi Leoni.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Best regards,
Rain's reply28 Oct 2022, 11:34
Official
Hi Leoni.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Best regards,
Rain's replyOfficial
28 Oct 2022, 11:44Hi Leoni.
We apologize for the inconvenience.
Please be advised that your billing is post-paid, meaning that you pay for a month's service in the next month. Invoices for a month's services are generated at the end of that month, and are due in the next month on your set payment date.
The payment made on the 30th of September was for your August invoice, as invoices are due in the following month.
Please note that the invoice generated for September's service is currently overdue, since the invoice has passed the set payment date in October on your account. As the 25th of October has passed without payment, your services have been limited. Once the invoice has been settled, your service will be fully reinstated. Please could you advise when you would be comfortable settling September's invoice so that we can assist you further with your service.
As your payment date is currently set to the 1st of every month, your next payment will be due on the 1st of November for October's service.
We apologize for the inconvenience.
Please be advised that your billing is post-paid, meaning that you pay for a month's service in the next month. Invoices for a month's services are generated at the end of that month, and are due in the next month on your set payment date.
The payment made on the 30th of September was for your August invoice, as invoices are due in the following month.
Please note that the invoice generated for September's service is currently overdue, since the invoice has passed the set payment date in October on your account. As the 25th of October has passed without payment, your services have been limited. Once the invoice has been settled, your service will be fully reinstated. Please could you advise when you would be comfortable settling September's invoice so that we can assist you further with your service.
As your payment date is currently set to the 1st of every month, your next payment will be due on the 1st of November for October's service.
Best regards,
Rain's reply28 Oct 2022, 11:44
Official
Hi Leoni.
We apologize for the inconvenience.
Please be advised that your billing is post-paid, meaning that you pay for a month's service in the next month. Invoices for a month's services are generated at the end of that month, and are due in the next month on your set payment date.
The payment made on the 30th of September was for your August invoice, as invoices are due in the following month.
Please note that the invoice generated for September's service is currently overdue, since the invoice has passed the set payment date in October on your account. As the 25th of October has passed without payment, your services have been limited. Once the invoice has been settled, your service will be fully reinstated. Please could you advise when you would be comfortable settling September's invoice so that we can assist you further with your service.
As your payment date is currently set to the 1st of every month, your next payment will be due on the 1st of November for October's service.
We apologize for the inconvenience.
Please be advised that your billing is post-paid, meaning that you pay for a month's service in the next month. Invoices for a month's services are generated at the end of that month, and are due in the next month on your set payment date.
The payment made on the 30th of September was for your August invoice, as invoices are due in the following month.
Please note that the invoice generated for September's service is currently overdue, since the invoice has passed the set payment date in October on your account. As the 25th of October has passed without payment, your services have been limited. Once the invoice has been settled, your service will be fully reinstated. Please could you advise when you would be comfortable settling September's invoice so that we can assist you further with your service.
As your payment date is currently set to the 1st of every month, your next payment will be due on the 1st of November for October's service.
Best regards,
LJvR
Leoni Janse van Rensburg's updateReviewer Update
28 Oct 2022, 12:47Please have September's outstanding invoice debit along with October's on the 1st of November.Thanks for clearing it up.Nobody could explain to me what was going on.Every person I called said something else.
LJvR
Leoni Janse van Rensburg's update28 Oct 2022, 12:47
Reviewer Update
Please have September's outstanding invoice debit along with October's on the 1st of November.Thanks for clearing it up.Nobody could explain to me what was going on.Every person I called said something else.
Rain's replyOfficial
28 Oct 2022, 13:05Please be advised that we have put that in place and reactivated your service
Best regards,
Rain's reply28 Oct 2022, 13:05
Official
Please be advised that we have put that in place and reactivated your service
Best regards,