First to plunder your pockets, then vanish when aid is sought.

To say I am exhausted and deeply frustrated with Rain is an understatement. The initial R1 deal was the only positive experience I had; the internet worked as expected. However, since the first debit order, I have been dealing with constant internet issues. Despite sending over 20 help requests, calling customer care, and reaching out on social media, I received no real assistance - just the absurd advice to move around the house for a signal. My tower was supposedly strong, yet I faced frequent disconnections: connected for two minutes, disconnected for 20 to 60 minutes, and reconnected briefly.

As a virtual worker, this ongoing problem has been incredibly disruptive and costly. The support I received after becoming a paying customer was pathetic compared to the pre-sale responsiveness. I was eventually contacted by an agent who only offered to address the issues if I made a payment. When I questioned why help was only available after missing a payment, given my repeated attempts to get support, I was given no satisfactory answer.

Recently, my account was debited again, despite the problem remaining unresolved. The promised 5G connection was nonexistent; I struggled with barely usable internet throughout the month. While the 2G network offered some improvement, disconnections continue.

This is my final request for assistance. If this issue is not resolved and my account reimbursed for both months immediately, I will escalate the matter to the Consumer Ombudsman.