Finally a Rain Support Consultant who wants to retain a client

This is probably the review I least expected to write, I have generally had abysmal service from Rain Support but yesterday, Dawn Munyai called me after I had had a serious sense of humour failure and had sent in a rather strongly worded complaint that included an occasional groot vloekwoord. In one day, Dawn basically answered or addressed every issue I had logged since January, not all are resolved but I now have clarity and a person who actually wants to keep me as a Rain Client Thank you Dawn! Yesterday I said to him that my fight wasn't with him but with Rain but that he was going to bear the brunt of it, today I am saying that my praise is for Him and not Rain. I understand that the pandemic has caused some challenges but Rain need to pull their finger out and get some more staff like Dawn.