FINAL NOTICE – Urgent Response Required Regarding Internet Service

I am writing to you as what I believe is now my final attempt to get a response from your company.

For approximately four months, I have repeatedly attempted to contact Rhein regarding my internet service. I have sent numerous emails and WhatsApp messages requesting that someone contact me, including repeated requests for a call on ***. Despite these attempts, I have received no meaningful response from your side.

The issue is that I have since moved to a city where Rhein's 5G service is not available, and I have therefore been trying to resolve my account and service with you. Instead, I continue to have amounts deducted from my account while being unable to use the service as intended.

I find it completely unacceptable that, after numerous attempts over several months, I cannot get anyone from Rhein to contact me or address the matter.

Please have a representative contact me on *** as a matter of urgency so that this can finally be resolved.

If I do not receive a response following this final attempt, I will have no option but to refer the matter to my attorneys and pursue the appropriate formal channels regarding the continued deductions and Rhein's failure to respond to my repeated requests for assistance.

I would prefer to resolve this directly and amicably, but I need someone from Rhein to actually engage with me.

I await your urgent response.