*******!!!

My service has been cancelled since 30 November 2025 no service since 1 December 2025 but they have debited my account on 1st March 2026. The transaction does not appear on my statement or app like it always did meaning i also cannot reverse the payment myself. I have spoken to a agent called Kevin on 1st March 2026 who advised this was escalated and i would receive the money back by end of day, guess what no reference number for the escalation or refund no funds was returned either! If i owed Rain any money, why would they wait 3months to debit my account if they had my details all along it makes no business sense!