IA
Ian A
1 reviews | Active since Nov 2014
09 Sept 2026, 13:42
Fees for router after 3 months of cancellation
Good day, I cancelled/terminated my contract from 22 Jun 2026, please see email below. Ref ***4.The network of my router (rain101) was according to Rain updated because I had no signal.So I reset it but it was still not working.I even phoned them and the lady said they can replace it or I can cancel my contract because I'll be relocating at the end Jun 2026.So I asked her to cancel it and she said nothing about collecting the router.Then I saw the payment of R679 on 3 July 2026 went from my account and I phoned again on 8 July 2026 to cancel it.Rain consultant said it was cancelled, but then again the fees on 4 Aug and 3 Sep went from my account. Total R1358.Now when I ask why, they said they need to collect the router, but they haven't and I thought they are not going to since I relocated.The router was not working and I don't have it anymore.R2037 was debited from my account without my permission and now I have to pay R4100 for the device. Does not make sense.
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Replies (4)IA
Ian A's updateReviewer Update
09 Sept 2026, 13:59Very bad service delivery.
Cancelled the Rain network service more than twice and still they deduct money from my account for service they do not render. Their routers do not last and then the customer must pay for the routers.
Cancelled the Rain network service more than twice and still they deduct money from my account for service they do not render. Their routers do not last and then the customer must pay for the routers.
IA
Ian A's update09 Sept 2026, 13:59
Reviewer Update
Very bad service delivery.
Cancelled the Rain network service more than twice and still they deduct money from my account for service they do not render. Their routers do not last and then the customer must pay for the routers.
Cancelled the Rain network service more than twice and still they deduct money from my account for service they do not render. Their routers do not last and then the customer must pay for the routers.
Rain's replyOfficial
09 Sept 2026, 14:11Dear Ian,
Thank you for contacting us. We sincerely apologize that your experience with our rain service did not meet your expectations. Please be assured that we will thoroughly investigate your inquiry and provide you with a detailed response.
Best regards,
rain
Thank you for contacting us. We sincerely apologize that your experience with our rain service did not meet your expectations. Please be assured that we will thoroughly investigate your inquiry and provide you with a detailed response.
Best regards,
rain
Rain's reply09 Sept 2026, 14:11
Official
Dear Ian,
Thank you for contacting us. We sincerely apologize that your experience with our rain service did not meet your expectations. Please be assured that we will thoroughly investigate your inquiry and provide you with a detailed response.
Best regards,
rain
Thank you for contacting us. We sincerely apologize that your experience with our rain service did not meet your expectations. Please be assured that we will thoroughly investigate your inquiry and provide you with a detailed response.
Best regards,
rain
IA
Ian A's updateReviewer Update
10 Sept 2026, 15:23Hey Rain, thank you for your call and feedback yesterday, much appreciated.
I however did find my router in a box due to the relocation and i did contact rain to collect it.
They said my subscription cancellation is only from 1 Oct 2026, which i don't understand since I cancelled it end of June 2026 already. Please ensure you pay me the R2037 which was incorrectly debited from my account for 3 months. I also assume I don't need to complete the AOD, because you will be collecting the router. Meaning, no additional cost from my side. Thanks
I however did find my router in a box due to the relocation and i did contact rain to collect it.
They said my subscription cancellation is only from 1 Oct 2026, which i don't understand since I cancelled it end of June 2026 already. Please ensure you pay me the R2037 which was incorrectly debited from my account for 3 months. I also assume I don't need to complete the AOD, because you will be collecting the router. Meaning, no additional cost from my side. Thanks
IA
Ian A's update10 Sept 2026, 15:23
Reviewer Update
Hey Rain, thank you for your call and feedback yesterday, much appreciated.
I however did find my router in a box due to the relocation and i did contact rain to collect it.
They said my subscription cancellation is only from 1 Oct 2026, which i don't understand since I cancelled it end of June 2026 already. Please ensure you pay me the R2037 which was incorrectly debited from my account for 3 months. I also assume I don't need to complete the AOD, because you will be collecting the router. Meaning, no additional cost from my side. Thanks
I however did find my router in a box due to the relocation and i did contact rain to collect it.
They said my subscription cancellation is only from 1 Oct 2026, which i don't understand since I cancelled it end of June 2026 already. Please ensure you pay me the R2037 which was incorrectly debited from my account for 3 months. I also assume I don't need to complete the AOD, because you will be collecting the router. Meaning, no additional cost from my side. Thanks
IA
Why can't you collect the device after arrangements were made last week.
Again delaying the process, so frustrating.
Ian A's updateReviewer Update
14 Sept 2026, 09:58 Good day Rain,
Why can't you collect the device after arrangements were made last week.
Again delaying the process, so frustrating.
This is not about if the device is working or not, the collection was arranged because the contract was terminated and the device is your property.
Once collected you can test it. The reason for my termination in June was 1. device was not working and 2. I relocated to another estate where rain is not allowed.
You don't need to collect it, just pay me my refund of R2037 due to payments taken from my account *******ly.
The reason you need to collect the device is because 1. it is your property and 2. is for me not to pay R4100 for the device.
Go and listen to all my recordings regarding this matter.
ref ***6
Read your policy:
IA
Ian A's update14 Sept 2026, 09:58
Reviewer Update
Good day Rain,
Why can't you collect the device after arrangements were made last week.
Again delaying the process, so frustrating.
This is not about if the device is working or not, the collection was arranged because the contract was terminated and the device is your property.
Once collected you can test it. The reason for my termination in June was 1. device was not working and 2. I relocated to another estate where rain is not allowed.
You don't need to collect it, just pay me my refund of R2037 due to payments taken from my account *******ly.
The reason you need to collect the device is because 1. it is your property and 2. is for me not to pay R4100 for the device.
Go and listen to all my recordings regarding this matter.
ref ***6
Read your policy: