Feeling ****med by RAIN Network

I am writing to express my deep dissatisfaction with the service and billing practices of Rain Internet Company. My experience has been nothing short of frustrating and disappointing, and I feel compelled to share this publicly in the hope that it will prompt corrective action.

In June 2023, I contacted Rain customer service to cancel my contract or at least suspend the charges for the month, as I was going to be on holiday. When I initially signed up with Rain, I was explicitly told that there were no binding contracts, and that I would receive Wi-Fi service on a pay-as-you-go basis. This meant that I would only be charged for the months when I used the service. However, after entering my account number in their app, Rain began debiting my account without my explicit consent.

Due to work-related reasons, I changed my bank account, but I soon discovered that Rain had continued to accumulate charges on the old account. To my shock, I was informed that I now owe a total of R6864. This amount is entirely unjustified as I have not been receiving any Wi-Fi service from Rain during this period. Moreover, on June 14th, Rain demanded a payment of R1710, and today, they claim I owe R6864. How can this discrepancy exist when I have not been provided any internet service?

Rain’s billing practices are misleading and *********. I was misinformed at the time of signing up, led to believe there were no contracts, and now I am being harassed with exorbitant demands for services that were never rendered. It is unacceptable that I am being referred to lawyers for a debt that I do not rightfully owe.