CL
Charne L
1 reviews | Active since May 2013
26 Oct 2022, 13:29
Fed up with Rain Internet Provider
Please check why the tower keeps on failing. Rain is very fast to send me a sms for missed payments and to disconnect my internet,, but what about all the time i have sit without internet. Excuses always tower is faulty. I am getting fed up with this. Very very fed up. Please come up with another excuse for me struggling with the internet. I am how long with rain, but still i have to pay for no service. It is unacceptable.
Helpful (0)
Replies (7)0
Replies (7)
Rain's replyOfficial
26 Oct 2022, 13:34Hi Charne.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Rain's reply26 Oct 2022, 13:34
Official
Hi Charne.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
CL
Charne L's updateReviewer Update
26 Oct 2022, 17:10 -25.***, 29.***
There is my Co ordinates. I live on a farm 30km outside of town. Yes non payment. My debit order was supposed to go off yesterday but i am only getting paid today. You see yet again you are fast when we don't pay.. You have my nr to send me a sms stating that the debit order did not go off. But yet again you cant update the clients on faults.. Please do me a favor and go and see how many times i have phoned in the past year. Rain mos say everything is recorded. But NO SERVICE OR INTERNET. Every time just i apologize when we phone customer care. Nothing that they can do... Red alarms going off. Technicians are on the site... Further no one can tell me anything. Must just wait until the "technicians" is finished. Does not matter to you how long we must wait. So now you tell me why i must pay if there are no service or internet. How many years am i by Rain. Since April 2019. A very long time. And i just don't have one account i have two. The 4 g and the 5 g.
There is my Co ordinates. I live on a farm 30km outside of town. Yes non payment. My debit order was supposed to go off yesterday but i am only getting paid today. You see yet again you are fast when we don't pay.. You have my nr to send me a sms stating that the debit order did not go off. But yet again you cant update the clients on faults.. Please do me a favor and go and see how many times i have phoned in the past year. Rain mos say everything is recorded. But NO SERVICE OR INTERNET. Every time just i apologize when we phone customer care. Nothing that they can do... Red alarms going off. Technicians are on the site... Further no one can tell me anything. Must just wait until the "technicians" is finished. Does not matter to you how long we must wait. So now you tell me why i must pay if there are no service or internet. How many years am i by Rain. Since April 2019. A very long time. And i just don't have one account i have two. The 4 g and the 5 g.
CL
Charne L's update26 Oct 2022, 17:10
Reviewer Update
-25.***, 29.***
There is my Co ordinates. I live on a farm 30km outside of town. Yes non payment. My debit order was supposed to go off yesterday but i am only getting paid today. You see yet again you are fast when we don't pay.. You have my nr to send me a sms stating that the debit order did not go off. But yet again you cant update the clients on faults.. Please do me a favor and go and see how many times i have phoned in the past year. Rain mos say everything is recorded. But NO SERVICE OR INTERNET. Every time just i apologize when we phone customer care. Nothing that they can do... Red alarms going off. Technicians are on the site... Further no one can tell me anything. Must just wait until the "technicians" is finished. Does not matter to you how long we must wait. So now you tell me why i must pay if there are no service or internet. How many years am i by Rain. Since April 2019. A very long time. And i just don't have one account i have two. The 4 g and the 5 g.
There is my Co ordinates. I live on a farm 30km outside of town. Yes non payment. My debit order was supposed to go off yesterday but i am only getting paid today. You see yet again you are fast when we don't pay.. You have my nr to send me a sms stating that the debit order did not go off. But yet again you cant update the clients on faults.. Please do me a favor and go and see how many times i have phoned in the past year. Rain mos say everything is recorded. But NO SERVICE OR INTERNET. Every time just i apologize when we phone customer care. Nothing that they can do... Red alarms going off. Technicians are on the site... Further no one can tell me anything. Must just wait until the "technicians" is finished. Does not matter to you how long we must wait. So now you tell me why i must pay if there are no service or internet. How many years am i by Rain. Since April 2019. A very long time. And i just don't have one account i have two. The 4 g and the 5 g.
CL
Charne L's updateReviewer Update
26 Oct 2022, 19:55If i put it in it does not want to search on the rain website. If i put my co ordinates on google maps it shows correctly
CL
Charne L's update26 Oct 2022, 19:55
Reviewer Update
If i put it in it does not want to search on the rain website. If i put my co ordinates on google maps it shows correctly
CL
Charne L's updateReviewer Update
27 Oct 2022, 09:23 Rain Internet Service Provider's reply:27 Oct 2022, 08:29
Hi Charne.
According to the location you have provided us, the location where you are using the services does not fall within our 4G and 5G coverage, hence the connection issues that you have been experiencing. By entering "5........R", which is the plus code tied to your coordinates, into the check coverage section of our website, you will see that it is outside of coverage of both services.
My reply
Now tell me if i am out of range why am i so long with you More than 4 years. And now you want to tell me that i do not have coverage. The 5G yes there is no coverage here. That one is in town. And why would i add the 5g if i do not get coverage with the 4g
And on the other hand WHY would i stay with rain if i experience connection problems all the time i have been with rain and are out of range. Before I joined rain I made sure that there is coverage. So please come up with another excuse.
And on the app I can not see how far the nearest tower is that i connect to now cause it has been blocked I can not manage it. So please be so kind and tell me how far i am from the nearest tower. Near me. I know it is out on the R555 road.
Never have I experience so much problems in the past. Cause it was working Fine without problems until a few months back. But the same story over and over again when I call the contact center.
If that where the case I would have never joined Rain in the first place.
Hi Charne.
According to the location you have provided us, the location where you are using the services does not fall within our 4G and 5G coverage, hence the connection issues that you have been experiencing. By entering "5........R", which is the plus code tied to your coordinates, into the check coverage section of our website, you will see that it is outside of coverage of both services.
My reply
Now tell me if i am out of range why am i so long with you More than 4 years. And now you want to tell me that i do not have coverage. The 5G yes there is no coverage here. That one is in town. And why would i add the 5g if i do not get coverage with the 4g
And on the other hand WHY would i stay with rain if i experience connection problems all the time i have been with rain and are out of range. Before I joined rain I made sure that there is coverage. So please come up with another excuse.
And on the app I can not see how far the nearest tower is that i connect to now cause it has been blocked I can not manage it. So please be so kind and tell me how far i am from the nearest tower. Near me. I know it is out on the R555 road.
Never have I experience so much problems in the past. Cause it was working Fine without problems until a few months back. But the same story over and over again when I call the contact center.
If that where the case I would have never joined Rain in the first place.
CL
Charne L's update27 Oct 2022, 09:23
Reviewer Update
Rain Internet Service Provider's reply:27 Oct 2022, 08:29
Hi Charne.
According to the location you have provided us, the location where you are using the services does not fall within our 4G and 5G coverage, hence the connection issues that you have been experiencing. By entering "5........R", which is the plus code tied to your coordinates, into the check coverage section of our website, you will see that it is outside of coverage of both services.
My reply
Now tell me if i am out of range why am i so long with you More than 4 years. And now you want to tell me that i do not have coverage. The 5G yes there is no coverage here. That one is in town. And why would i add the 5g if i do not get coverage with the 4g
And on the other hand WHY would i stay with rain if i experience connection problems all the time i have been with rain and are out of range. Before I joined rain I made sure that there is coverage. So please come up with another excuse.
And on the app I can not see how far the nearest tower is that i connect to now cause it has been blocked I can not manage it. So please be so kind and tell me how far i am from the nearest tower. Near me. I know it is out on the R555 road.
Never have I experience so much problems in the past. Cause it was working Fine without problems until a few months back. But the same story over and over again when I call the contact center.
If that where the case I would have never joined Rain in the first place.
Hi Charne.
According to the location you have provided us, the location where you are using the services does not fall within our 4G and 5G coverage, hence the connection issues that you have been experiencing. By entering "5........R", which is the plus code tied to your coordinates, into the check coverage section of our website, you will see that it is outside of coverage of both services.
My reply
Now tell me if i am out of range why am i so long with you More than 4 years. And now you want to tell me that i do not have coverage. The 5G yes there is no coverage here. That one is in town. And why would i add the 5g if i do not get coverage with the 4g
And on the other hand WHY would i stay with rain if i experience connection problems all the time i have been with rain and are out of range. Before I joined rain I made sure that there is coverage. So please come up with another excuse.
And on the app I can not see how far the nearest tower is that i connect to now cause it has been blocked I can not manage it. So please be so kind and tell me how far i am from the nearest tower. Near me. I know it is out on the R555 road.
Never have I experience so much problems in the past. Cause it was working Fine without problems until a few months back. But the same story over and over again when I call the contact center.
If that where the case I would have never joined Rain in the first place.
CL
Charne L's updateReviewer Update
27 Oct 2022, 17:29 Rain Internet Service Provider's reply:27 Oct 2022, 16:45
Hi Charne.
Please could you provide us with the address you used originally to check your coverage when you originally ordered the package?
Please be advised that from the coordinates you provided us (-25.29.), the closest 4G tower from that location is approx 6,14km away on the R555. While you may still be able to connect to the 4G network, factors such as distance and utilization on the 4G site may affect your connection from time to time.
Please be advised that there is currently a user-affecting alarm on the 4G tower that you usually connect to. I will check with the network team regarding the tower, and update you once I have received feedback on it.
My Reply
I used the rain website to see if there is coverage and i literately search for my house. From there i could see that there where and still is 4G coverage . So i ordered a rain sim and wallah it works. Cause the tower is in that area . But i know the 5 G does not work here yet.
You see always faulty that tower. But please keep me updated.
Hi Charne.
Please could you provide us with the address you used originally to check your coverage when you originally ordered the package?
Please be advised that from the coordinates you provided us (-25.29.), the closest 4G tower from that location is approx 6,14km away on the R555. While you may still be able to connect to the 4G network, factors such as distance and utilization on the 4G site may affect your connection from time to time.
Please be advised that there is currently a user-affecting alarm on the 4G tower that you usually connect to. I will check with the network team regarding the tower, and update you once I have received feedback on it.
My Reply
I used the rain website to see if there is coverage and i literately search for my house. From there i could see that there where and still is 4G coverage . So i ordered a rain sim and wallah it works. Cause the tower is in that area . But i know the 5 G does not work here yet.
You see always faulty that tower. But please keep me updated.
CL
Charne L's update27 Oct 2022, 17:29
Reviewer Update
Rain Internet Service Provider's reply:27 Oct 2022, 16:45
Hi Charne.
Please could you provide us with the address you used originally to check your coverage when you originally ordered the package?
Please be advised that from the coordinates you provided us (-25.29.), the closest 4G tower from that location is approx 6,14km away on the R555. While you may still be able to connect to the 4G network, factors such as distance and utilization on the 4G site may affect your connection from time to time.
Please be advised that there is currently a user-affecting alarm on the 4G tower that you usually connect to. I will check with the network team regarding the tower, and update you once I have received feedback on it.
My Reply
I used the rain website to see if there is coverage and i literately search for my house. From there i could see that there where and still is 4G coverage . So i ordered a rain sim and wallah it works. Cause the tower is in that area . But i know the 5 G does not work here yet.
You see always faulty that tower. But please keep me updated.
Hi Charne.
Please could you provide us with the address you used originally to check your coverage when you originally ordered the package?
Please be advised that from the coordinates you provided us (-25.29.), the closest 4G tower from that location is approx 6,14km away on the R555. While you may still be able to connect to the 4G network, factors such as distance and utilization on the 4G site may affect your connection from time to time.
Please be advised that there is currently a user-affecting alarm on the 4G tower that you usually connect to. I will check with the network team regarding the tower, and update you once I have received feedback on it.
My Reply
I used the rain website to see if there is coverage and i literately search for my house. From there i could see that there where and still is 4G coverage . So i ordered a rain sim and wallah it works. Cause the tower is in that area . But i know the 5 G does not work here yet.
You see always faulty that tower. But please keep me updated.
CL
Charne L's updateReviewer Update
28 Oct 2022, 12:26Rain Internet Service Provider's reply:27 Oct 2022, 18:45
We will provide an update once feedback has been provided.
My reply
Any news on the faulty tower. When will it be fixed.
We will provide an update once feedback has been provided.
My reply
Any news on the faulty tower. When will it be fixed.
CL
Charne L's update28 Oct 2022, 12:26
Reviewer Update
Rain Internet Service Provider's reply:27 Oct 2022, 18:45
We will provide an update once feedback has been provided.
My reply
Any news on the faulty tower. When will it be fixed.
We will provide an update once feedback has been provided.
My reply
Any news on the faulty tower. When will it be fixed.
CL
Charne L's updateReviewer Update
28 Oct 2022, 15:04Rain Internet Service Provider's reply:28 Oct 2022, 14:18
Please be advised that the tower has been restored.
Rain Internet Service Provider's reply:28 Oct 2022, 14:24
Hi Charne.
Please note that there is no alarm on the site currently. Please switch off your device and take out the sim card, then after 10 minutes, put the sim card back in and switch on the device, then monitor your connection.
My reply
I see it is back on. Will update here if i experience problems again. In the future listen to what your clients say and trying to make it there fault if the fault is on your side. Because it is exactly what was happening here.
Please be advised that the tower has been restored.
Rain Internet Service Provider's reply:28 Oct 2022, 14:24
Hi Charne.
Please note that there is no alarm on the site currently. Please switch off your device and take out the sim card, then after 10 minutes, put the sim card back in and switch on the device, then monitor your connection.
My reply
I see it is back on. Will update here if i experience problems again. In the future listen to what your clients say and trying to make it there fault if the fault is on your side. Because it is exactly what was happening here.
CL
Charne L's update28 Oct 2022, 15:04
Reviewer Update
Rain Internet Service Provider's reply:28 Oct 2022, 14:18
Please be advised that the tower has been restored.
Rain Internet Service Provider's reply:28 Oct 2022, 14:24
Hi Charne.
Please note that there is no alarm on the site currently. Please switch off your device and take out the sim card, then after 10 minutes, put the sim card back in and switch on the device, then monitor your connection.
My reply
I see it is back on. Will update here if i experience problems again. In the future listen to what your clients say and trying to make it there fault if the fault is on your side. Because it is exactly what was happening here.
Please be advised that the tower has been restored.
Rain Internet Service Provider's reply:28 Oct 2022, 14:24
Hi Charne.
Please note that there is no alarm on the site currently. Please switch off your device and take out the sim card, then after 10 minutes, put the sim card back in and switch on the device, then monitor your connection.
My reply
I see it is back on. Will update here if i experience problems again. In the future listen to what your clients say and trying to make it there fault if the fault is on your side. Because it is exactly what was happening here.