FED UP WITH POOR SERVICE FROM RAIN

I signed up with Rain in mid April and they have successfully been paid for my subscription every month via a debit order. On the 12th of July at approximately 3pm my internet was disconnected. I logged a complaint at 3.15 pm and after many subsequent calls someone from their technical division finally contacted me on the 13th of July at 7.15 pm. As usual she proceeded to blame my lack of reception on my modem which is fully functional. Then she advised me reset the modem which I did. Still no internet. Then she proceeded to blame the sim card and then proceeded to tell me we are too far from tower?? She assumed I live in Cape Town even though they have my address. She then proceeded to blame a faulty tower which she informed me has a burnt out cell but that she would send me a new sim card? What use is a new sim card if the tower is faulty? She then told me that she would take the matter up with her supervisor and call me the following day. She called me the folliwing morning to confirm an issue with the tower and that it she would call me at 3pm to plan a way forward. NO call was received. I attempted to call them 5 times with the call being cut off every time. This is the pathetic service that Rain offers. I don't think that they actually know how to deal with this issue. Far beyond their capability.They have my payment, but I have no internet and they couldn't care less. Be warned if you are planning on using Rain as a service Provider they have the best ability to skirt issues and offer stupid, feeble excuses. They have no after sale service what so ever