Fed up customer 1.0

I've been trying to cancel my Rain subscription for more than two months now, called multiple times, requested a call via their website multiple times ... and was told that the retention team would contact me this was when they instantly called when I said I wanted to upgrade my package... though I just wanted to contact the call center , seems like they respond only when it suits them...

I'm still yet to receive that call from the retention team, and I have a bill from the previous month "outstanding" without using their services... which questions their billing method.

Please assist...