Fed up and disappointed

Imagine paying R679 per month. Instead of enjoying WiFi you have to buy mobile data because you have 0 mbps almost everyday. And when you report it they call you back only to tell you to move the device and switch it off and reboot, but that is only a temporary solution after few minutes the speed drops again to 1 or 0 mbps. But month end they want their payment in full, but I haven't used the WiFi for the full month. I am so disappointed and I am a very unhappy customer. If someone would ask me which WiFi provider they can opt for I would definitely not recommend rain!!