FED-UP

Very frustrated with the service received from Rain the past 2 days. On 26 March 2025 I made an arrangement with them to pay my account on 1 April 2025, as I have been struggling for over a year to change me debit order date from the 25th to 28th of each month. The minimum requirement for an arrangement was to pay R 50.00, which I did after they had sent me the link to make the payment. I received a confirmation of receipt of the payment and they confirmed that the remainder would be paid on 1 April 2025. I made sure that there was money on my account on the 1st and the money was deducted from my account on 1 April 2025 at 04:08. I thought all was in order, but no, yesterday afternoon I received a payment reminder notification as they had not received the payment. I called them and explained, there was no real help provided. I was given an e-mail address to forward my supporting documentation, which I did.

Today they tried to debit the amount from my account again and I received the payment reminder notification again. I called again and I was still not assisted, they just told me that they would escalate it to their billing department. In the meantime, I have no internet access and I was told that there was nothing they can do about it until the matter is resolved. But it is not my fault/problem that the money does not reflect on their side. The money went off from my side and I provided proof of that.

I have to work and this is inconveniencing me. Definitely changing my network after this.