Fed up

For 3 months ive been promised that i will be sorted with internet. I was advised that my billing will be placed on hold as i dont get any service, however, they still take my money and i cant even stop it at the bank as they put it through as a online purchase. We were advised that it is the (new) router that is faulty and they will sort it, its been almost a month but we never heard from them again so we took out another contract to get a new one but now they dont activate the router.

Stay away from rain