TM
Tannia M
1 reviews | Active since Nov 2019
01 Aug 2024, 13:54
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When I signed up for their internet services I was told that it a month to month service, if I don’t pay I won’t be connected and because of the poor coverage I decided to stop using the router in January 2024 however rain still bills me the full amount every month even though I do do not use the router because the is no internet access due to non payment as I wouldn’t pay for something that I can’t use. In February I received a call from them and I had advised that the reason why I do not pay is because of the poor connection and I do not use the router anymore but instead until this day I’m being charged for something that I do not use which is a pay as you use account.
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Replies (1)Rain's replyOfficial
01 Aug 2024, 14:14Hi Tannia M,
Thank you for bringing this to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing this to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply01 Aug 2024, 14:14
Official
Hi Tannia M,
Thank you for bringing this to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing this to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
