NP
Natasha P
1 reviews | Active since May 2025
07 May 2025, 12:06
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Very poor service, got my router on 23 April, first week struggle to get it activated, 1 day it worked then they blocked the service,after endless calls and explaining my problem over and over,the service has been re activated but die router is still blocked, showing "check account". Every time I phone customer service they escalate the issue to advance technical dep, and that is where it stays. NO FEEDBACK AND NO ASSISTANCE. really *********** in fixing the issue!!!
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Replies (3)0
Replies (3)
Rain's replyOfficial
07 May 2025, 12:24Hey Natasha P,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
Rain's reply07 May 2025, 12:24
Official
Hey Natasha P,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
NP
Natasha P's updateReviewer Update
07 May 2025, 12:29Thanks, if the problem is not sorted today,it will be better to cancel my services. I will rather get a internet provider that can provide me with a service!!!!!!
NP
Natasha P's update07 May 2025, 12:29
Reviewer Update
Thanks, if the problem is not sorted today,it will be better to cancel my services. I will rather get a internet provider that can provide me with a service!!!!!!
NP
Natasha P's updateReviewer Update
07 May 2025, 12:32I have done all that a million times, reset the device , reboot the device, moved the device.
NP
Natasha P's update07 May 2025, 12:32
Reviewer Update
I have done all that a million times, reset the device , reboot the device, moved the device.