Faulse Default

When I first signed up for rain they sent me the router and I use dead for like 3 to 5 months I think and I was experiencing a lot of network issues and I escalated it but I never got help then I cancel the service and started using homeconnect so initially when I requested to cancel they told me that they would come pick up the router and then the following month I got a a bill and then I called them to find out what the bull was about because I had already canceled then they told me that they could see with us stop using the service and it'll be canceled and the will come pick up the router but they never picked up the router and now they say I'm owing over R2,000 and they are taking me to collections and the Collections company is threatening to ruin my credit score and I've worked so hard for my credit score in its perfect so I don't understand why they would want to ruin my credit score for something that they did I am very unhappy with this and I need resolution because I'm not going to give away my money for some service that I never used . And after all this experience I'm never recommending anyone to waste their time and money to join rain cuz firstly their service sucks and they are customers service also sucks