Fancy Router | Quick Application | Unstable Network | Quick to Debit

I recall when I embarked on my journey with Rain. It was a few years back when 5G was still making its debut. Initially, I encountered no issues, but as time progressed and hardware upgrades lagged behind, problems began to arise.

Recently, I opted for their max package on 5G. However, I've transitioned from having a consistent internet connection to facing instability. This directly impacts my work commitments, forcing me to seek alternative internet solutions despite paying for a service that is not delivering as expected.

Moreover, they are conducting maintenance on a tower in our vicinity, affecting the 5G network. Unfortunately, there was no prior communication informing us of this maintenance activity. Additionally, there is no estimated time for completion, which could potentially stretch over several months or even a year. This lack of communication is highly unprofessional.

Given that I am billed for 5G service, being relegated to 4G raises concerns. Why should I continue paying the full amount when the service received is not up to par?