False Refund too /Promises - Documented

Rain does not issue refunds. They make false promises and ***** your money. Do not do business with this company. I will be taking further action with the National Consumer Commission. All communication with them has been documented. I paid R480 for a Rain unlimited data package on 24 November. On 1 December I requested a refund because it was buffering.

On 3 December, I received the following reply: Athenkosi Damble (rain CeC)

03 Dec 2020, 13:40 SAST

Hi Anthony Thank you for contacting rain I trust that you are well your refund has been processed refund takes 7 - 10 working days to reflect on your side

Regards

On December 23, I told them that I was still waiting 13 working days later. I received the following reply. This person did not even attend to my concern initially.

"Frank Mkwa**** (rain CeC)

28 Dec 2020, 14:19 SAST

Hello Anthony

Hope this email finds you well.

Thanks again for contacting rain Support & apologies for any delays in getting back to you. We’ve actioned a high number of inquiries over the past few days. I just wanted to check if your inquiry has now been resolved to your satisfaction. If this isn’t the case, please reply to this email & we will get one of our agents on this as soon as possible.

Once again please accept our apologies & thank you for your support and understanding."

I then told Frank that I was still waiting.

"Frank Mkwa**** (rain CeC)

28 Dec 2020, 16:00 SAST

Hello Anthony

We have escalated your query to our Billing team. they will provide feedback soon as possible."

On December 29, I received the following email.

"Hey there!

Just checking in with you on ***. If your issue has been resolved, there is no need to reply. If you are still experiencing an issue, please respond with the relevant information within the next 24 hours.

rain has assembled some really cool self-help resources to get you going as quickly as possible. Please spend a couple of minutes here -> https://www.rain.co.za/support.

Regards, Thabo Letsie"

I rep**** that I was still awaiting my refund. The last I had heard was my enquiry had been sent to the billing dept.

On December 30, they sent me this message with no person's name attached.

"Hi Anthony,

Your ticket #*** has been resolved.

Thanks for your patience,

rain"

I was angry and sent the following:

This is very poor service.I have been very patient up until now.

"Please tell me how it has been resolved. Am I getting my money back? If so, do I have to wait an additional ten days?

Also, please forward proof that a payment has been made. Otherwise, I will be forced to take further action."

Today is February 11 and I'm still waiting for a response. I called customer service today and spoke to Otso who resolved to call be back after speaking to those involved.