False promises with zero delivery

Their lack of customer service is appalling. From consultants promising me a call back to MANAGEMENT.. Easy to take my R1000 on Friday, INSTANT payment and now that I actually need them to fix the issue, they are missing. What happened to "after sale satisfaction" ? ? Just a myth then.

I have been ignored by not just staff (Silindile in Support, Mapule in Support) and now their management failed to stick to a promise for a call back (40 mins passed due time)

I have never been this disappointed. I will be heading to Ombudsman if I do not have this matter resolved by this end of week.