False Promises with no customer assistance after bad service

I use to be an I-Burst Subscriber, because I-Burst has recently shutdown operations. Part of the shutting down was a migration service offered to its clients. I you opted in and your Profile would be migrated VIA "Rain" with a no cost increase on your internet which included a new modem/router at no extra cost as long as you opted in before 31August 2017 "Which I did". The person I spoke at "Rain" "Mohammed" who now for some reason does not work there anymore, assured me that even if I didnt have coverage in my area that it would literally be matter of days before I am covered and tha my router would be delivered without any cost. Now that I am in the process migrating, MWEB wich is now the account holder wants me to pay for the router. This was not the agreement and I feel that I was wronged in this regard, no documents were sent to me other then the "Submition service that was offered by I-Burst on their website" I was treated terribly by the "Rain" telephone consultant and not offered any assistance to rectify the problem.