False Billing

07 Aug 2024 at 17:51

Hey Kwanele K,

Please be advised, that we followed up with our team, and they stated that your payment should remain the same and if any increase does apply, please drop us a message and we will be in touch and assist further.

Regards,
rain.

You cannot tell me le ***A NINDIXELELA YONA. HOW WAS I SUPPOSED TO USE MY RAIN CELL PHONE NUMBER WHILST I WAS CONTESTING ITS BILLING? You can see that the number I used is the one in your records which we use to communicate all the time. KUKO KONKE OKUKUNYA THAT YOU HAVE MADE THERE IS ALWAYS A WAY OUT. If you are honest you can decrease my next subscription fee as you have done before.

WHAT IS FASCINATING IS THAT YOU PROMISED TO CALL ME ONCE YOU SORT THIS OUT, WE AGREED TO BE CIVIL IN SOLVING THIS MATTER.

NOW INSTEAD OF CALLING ME ABOUT THE SOLUTION AS PROMISED YOU DECIDE TO REPLY TO ALL AND LIE. YOU ARE PROJECTING YOURSELF AS YOU IF YOU CARE AND SPEEDILY RESOLVE YOUR CUSTOMER COMPLAINTS WHILST YOU ARE ****S. WHEN AM I GOING TO GET THE CALL THAT AT 09:05 YOU PROMISED I WAS GOING TO GET BEFORE 12H00, THE TIME NOW IS 13H04? WHERE IS THE EMAIL ADDRESS THAT YOU SAID YOU WILL FORWARD TO ME TO SEND MY COMPLAINTS AS COMPLAINING ON HELLOPETER IS DAMAGING YOUR REPUTATION?

AS YOU SAID YOU ARE THE ONE RESPONSIBLE FOR HELLOPETER COMPLAINTS AND CONTINUED TO BLAME OTHER DEPARTMENTS WHICH ONE ARE YOU GOING TO BLAME NOW? LET US BE HONEST AND NOT FOOL ONE ANOTHER. I AM NOT STUPID NOR A TOY. DON'T TRY TO BE CLEVER THAN ME AS I WILL PROVE THAT YOU ARE VERY STUPID.

GOING FORWARD DON'T SEND ME A PRIVATE REPLY SEND A PUBLIC REPLY SO THAT EVERYONE CAN SEE WHO YOU ARE FOR THEMSELVES.

BY THE WAY I AM STILL WAITING FOR THE CALL THAT YOU PROMISED I WAS GOING TO GET BEFORE 12H00. The time now is 13H04.

kwanele’s reply02 Oct 2024 at 10:01Good Morning

Thank you very much from your speedy response. As an honest person I would like to prove at what times these calls were made from my ***which you have as my contact number:

01 October 2024

17H09 - 18 min 15 sec
18H09 - 10 min 32 sec
18H20 - 10 min 41 sec
18H31 - 01 min 04 sec
18H32 - 2 sec

And then on 02 October 2024 I received a call from you at 09:05 and it lasted for 13 min 57 sec.

I am waiting for your response

I AM NO FOOL I UNDERSTAND AND KNOW THAT YOU CANNOT APPLY MINUTES WHEN A SIM CARD FROM A DIFFERENT NETWORK WAS USED. IF YOU UNABLE TO remember You forced me to do it so why must I carry the costs? Furthermore we have been in this situation before and the way you sorted it out is that you reduced my subscription for the following month. Furthermore as I have said let us not fool each other. Below is the proof of how you sorted this for the first time.

I AM STILL ASKING HOW WAS I SUPPOSED TO USE THE CARD OF WHICH I WAS QUERRYING IT'S BILLING AND YOU ARE NOT ANSWERING THAT QUESTION? As I said before I am still waiting for a call from you as promised or you were just saying it to satisfy me.

As per your promise you had promised to call me before 12H00, the time now is 18H24 and I am still waiting.

kwanele’s reply
07 Aug 2024 at 19:39
Thank you for your response. I am happy that your "team, and they stated that your payment should remain the same and if any increase does apply, please drop us a message and we will be in touch and assist further".

Please be advised that R345.00 was supposed to be credited on the July Statement but that did not happen. On 05/08/2024 that's when I went to your store to notify them that it did not take place.

If this amount of R115.16 is was credited. Why R400.11 is what was taken from my account.

In conclusion let me know what is going to be installment at the end of the month.

If it is your stance that you are not going to reimburse my 40 minutes as per your communication below please accept my notification that at the end of the month [OCTOBER] I AM TERMINATING OUR MONTH TO MONTH CONTRACT. I CANNOT ACCEPT THIS KIND OF SERVICE AS YOU ARE THE ONE'S WHO HAVE CAUSED ALL THIS. You are the ones who forced me to use "another SIM card under a different network" as I had to inform you that you have incorrectly billed me. I was not going to keep quiet as you were breaking your commitment.

AS I HAVE MAINTAINED THERE WAS NO WAY I COULD CALL YOU USING YOUR NUMBER AS I WAS CONTESTING IT'S BILLING. SO PLEASE INFORM ALL YOUR DEPARTMENTS THAT IF YOU ARE NOT REIMBURSING ME FOR MY 40 MINUTES I AM CANCELLING.

KINDLY CONFIRM THAT YOU HAVE RECEIVED THIS NOTICE AND IT'S CONDITION.

Rain’s reply02 Oct 2024 at 15:50Hey Kwanele,

We are sorry the outcome was not to your liking, we are unable to apply minutes when another SIM card under a different network was used.

Regards,
rain.

I never imagined that I could get this service from you since I have been with RAIN when it started and I have never even once missed a monthly subscription. If our relationship has to end because you caused a mistake which you do not want to take responsibility for let it be. I will give business to a different service provider.
What I am not going to do is to beg you for what is due to me.

Rain’s reply02 Oct 2024 at 15:50Hey Kwanele,

We are sorry the outcome was not to your liking, we are unable to apply minutes when another SIM card under a different network was used.

Regards,
rain.

Good Day Rain

Last night I sent you a mail at
kwanele’s reply02 Oct 2024 at 21:57 WITH REQUEST THAT KINDLY CONFIRM THAT YOU HAVE RECEIVED THIS NOTICE AND IT'S CONDITION.
As per my request below I have not received any call or email from you. For how long do you want this to drag so that you can say I didn't give you enough notice.

You know you are not honest when you SAY YOU CAN NOT REIMBURSE ME AS YOU KNOW I have 2 other Sim Cards with you.

Again I am - asking you to KINDLY CONFIRM THAT YOU HAVE RECEIVED THIS NOTICE AND IT'S CONDITION.

If it is your stance that you are not going to reimburse my 40 minutes as per your communication below please accept my notification that at the end of the month [OCTOBER] I AM TERMINATING OUR MONTH TO MONTH CONTRACT. I CANNOT ACCEPT THIS KIND OF SERVICE AS YOU ARE THE ONE'S WHO HAVE CAUSED ALL THIS. You are the ones who forced me to use "another SIM card under a different network" as I had to inform you that you have incorrectly billed me. I was not going to keep quiet as you were breaking your commitment.

AS I HAVE MAINTAINED THERE WAS NO WAY I COULD CALL YOU USING YOUR NUMBER AS I WAS CONTESTING IT'S BILLING. SO PLEASE INFORM ALL YOUR DEPARTMENTS THAT IF YOU ARE NOT REIMBURSING ME FOR MY 40 MINUTES I AM CANCELLING.

Rain’s reply02 Oct 2024 at 15:50Hey Kwanele,

We are sorry the outcome was not to your liking, we are unable to apply minutes when another SIM card under a different network was used.

Regards,
rain.


kwanele’s reply02 Oct 2024 at 21:57If it is your stance that you are not going to reimburse my 40 minutes as per your communication below please accept my notification that at the end of the month [OCTOBER] I AM TERMINATING OUR MONTH TO MONTH CONTRACT. I CANNOT ACCEPT THIS KIND OF SERVICE AS YOU ARE THE ONE'S WHO HAVE CAUSED ALL THIS. You are the ones who forced me to use "another SIM card under a different network" as I had to inform you that you have incorrectly billed me. I was not going to keep quiet as you were breaking your commitment.

AS I HAVE MAINTAINED THERE WAS NO WAY I COULD CALL YOU USING YOUR NUMBER AS I WAS CONTESTING IT'S BILLING. SO PLEASE INFORM ALL YOUR DEPARTMENTS THAT IF YOU ARE NOT REIMBURSING ME FOR MY 40 MINUTES I AM CANCELLING.

KINDLY CONFIRM THAT YOU HAVE RECEIVED THIS NOTICE AND IT'S CONDITION.

Rain’s reply02 Oct 2024 at 15:50Hey Kwanele,

We are sorry the outcome was not to your liking, we are unable to apply minutes when another SIM card under a different network was used.

Regards,
rain.

I am still waiting for your response

As I have said I have 2 lines with you. To resolve this peacefully you can credit the minutes to ***

Rain’s reply04 Oct 2024 at 13:02Hi Kwanele,

As previously advised, we're not able to reimburse minutes from another network.

Regards,
rain.