False adverti*****t and Corporate Bullying

When I joined in April,I was informed by one of their agents that it was not a contract and debit orders will not be done on my account.They would invoice me and I would pay my account myself.Fast forward to August,they did a debit order in my bank account and when I enquired I was told it's because they want to prevent my account from being suspended.

I informed them that I did not give permission for debit orders to done in my account and Naila the agent I spoke to informed me that when I signed a document that said I received the Rain sim card,I gave them permission to debit my account. I informed him that,that's not how you conduct business and that document never made mention of debit orders. I told him that they advertise the product as being a non contract obligation however they amend the rules mid way.I asked him to remove the debit order from my account and he refused.

You are billed according to the days the sim card was active and that's how I was billed the previous months.Now, Naila informes that even if I switch off the sim card and not use it,I will be billed for the whole month which has never happened.Another rule change without informing me.

They did a debit order in my account again in Sep even after I asked them to remove it since I did not give permission for it.This has now turned into a monthly contract which was I was told initially that it was not.Naila told me that he would get his superior to call me since we were not reaching any agreement.This was on the 2nd Sep 2021. I have yet to receive a call from them.