False adverti*****t

Am very dissapointed with rain and I urge people not to opt for that router/internet i made my purchase i think in July after I had so much trouble with other routers only to find out that i will also encounter a network problem with the same router i then went on the app to ask them to cancel the router and to come collect their router because i felt like i was paying for something that is not working i was told that i cant cancel the router but then when you purchase it they tell you that you can cancel anytime which is a lie, I stopped using the router because the network is bad you can't watch tv or do work with out it buffering the whole time so am surprised that they debited even though I told them to cancel it and I have not been using it since I am dissapointed in rain and I will honestly tell my family and friends my bad experience with this rain people because they are lying when you want to cancel the router they will be taking their sweet time to cancel knowing very well that they will still debit the account