HK
Honey K

1 reviews | Active since Oct 2016

09 Oct 2020, 03:50

false advertising regarding download speed

if there is something i had to endure these part couple of days is the bad connection or rather should i say the terribly slow downloading speed of Rain. i was not expecting much since it is new and all, but the first few months it was doing quite ok when i compared it to Cell C and based on that i decided to terminate my contract with cell c since i could get unlimited data cheaper compared to what i was paying at cell c for 40gigs of data. No the month of October i am seeing flames, it can take me up to 4 days to download a 1.5g movie and a whole week to download 40 gig files on top of that the data is not unlimited because one minute you'd be connected and the next there is no internet connection. I mean from the beginning i have never had any good connection it's always been average but now it can go from average, bad to no internet connection. Somedays i feel i am the administrator has i have had to continuously switch of my 4g router and phone to be left with the same problem again. Still i gave them benefit of the doubt since i don't want to go into any 24 months contract for data, so i'd try to connect support to assist but that too is short lived. I don't understand as there are a number of towers close to were i live and i never anticipated that it would get this bad. Opening a webpage at times can take forever that you just end up giving up or as i have been doing restarting the devices but still not helping on some days. I guess now i am forced to connected on of the other providers and see what data packages i can because living through all this is just too much. worse there is a case against the carrier regarding its false advertising which i fully support based on my own individual experience.

0
Replies (1)
Rain
Rain's reply09 Oct 2020, 09:29
Official
Hi Honey

Trust you are well and keeping warm.

Please accept my humble apologies for the service that you have received thus far.

Please may I have your email address that was used to create your rain account so that we can assist you .

Stay safe .

Regards
Yeoline