1 reviews | Active since Oct 2016
false advertising regarding download speed
if there is something i had to endure these part couple of days is the bad connection or rather should i say the terribly slow downloading speed of Rain. i was not expecting much since it is new and all, but the first few months it was doing quite ok when i compared it to Cell C and based on that i decided to terminate my contract with cell c since i could get unlimited data cheaper compared to what i was paying at cell c for 40gigs of data. No the month of October i am seeing flames, it can take me up to 4 days to download a 1.5g movie and a whole week to download 40 gig files on top of that the data is not unlimited because one minute you'd be connected and the next there is no internet connection. I mean from the beginning i have never had any good connection it's always been average but now it can go from average, bad to no internet connection. Somedays i feel i am the administrator has i have had to continuously switch of my 4g router and phone to be left with the same problem again. Still i gave them benefit of the doubt since i don't want to go into any 24 months contract for data, so i'd try to connect support to assist but that too is short lived. I don't understand as there are a number of towers close to were i live and i never anticipated that it would get this bad. Opening a webpage at times can take forever that you just end up giving up or as i have been doing restarting the devices but still not helping on some days. I guess now i am forced to connected on of the other providers and see what data packages i can because living through all this is just too much. worse there is a case against the carrier regarding its false advertising which i fully support based on my own individual experience.
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please may I have your email address that was used to create your rain account so that we can assist you .
Stay safe .
Regards
Yeoline
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please may I have your email address that was used to create your rain account so that we can assist you .
Stay safe .
Regards
Yeoline
