False advertising

Yet. No one called or checked in

Please call that number. Thw only number i have

Then the disconnect my paid account. Please advise how do i go about going to ombudsman or whatever services that deals with these

I have officially logged a complaint with the ombudsman

I didnt request to cancel, but seems like you went ahead anyway

so after many hesitation i reached out to ICASA and they have been in contact with Rain since they dont know how to communicate but on here. Rain got a hold of me, and promised to credit my account. Guess what, day of payment. My internet was off, no credit and i had to do a full manual payment. By the way, I called instead. I asked for the recording of all calls made this week so i can forward it to ICASA. Not leaving it. Taking it as far as possible

Kindly note i took a screenshot for it to be taken to my current case running with ICASA. I also requested a copy of my recording and nothing. Please have this actioned and emailed to me

I have been calling thrice this week
Made a service request on the app everyday for the past few days.
Rain will not call you back but sends email *#***8 snowflake-Voice **** help is on its way

They acted real quick when i went to ombudsman and i definitely plan to do so again. Since the agent just informed me that "he cant give me an estimate of when my issue will be resolved since the back office has much already" 😩💀

Please downgrade me to the 60mbps. Ive been paying month after montha and not a single day have i ever reached a speed of 50mbps. So im not paying for speeds i have not been getting anymore

Please note i will once again complain at the ombudsmans and revert them to this ongoing issue and show may request made via app and the numerous times you have no called. Your lack of service to customers is unacceptable and yet you wont think twice to terminate services should payment not be made on the day which has in my case happened twice. Yet this is the poor pathetic services received

My average speeds
Download 0.8mbps
Upload 0.4mbps

And the agent tells me this is actually standard. So paying +R700pm for speeds up to 100mbps.
No towers down, no loadshedding and contast buffering. Twice ive been told that a technician will be sent. (2 weeks ago) and still nothing.

So my connection is no better but I would like to point out two agents Abdu and Allen.
Thank you for restoring my faith in Rain. Absolute pleasure speaking to you both and thank for being men of your word and calling back. Service is key in keeping customers.

Im paying for more than i am getting. I pay for speeds more than 100mbps and get less than 20mbps. I have the screenshots to prove it (datestamps). This is daylight *******. I have DAILY submitted support requests. Yes i wasnt able to answer my phone, because my working day ends at 4pm. I will once again inform the ombudsman and competition commission about daily issues and especially the fees im paying that im not receiving.