KM
Khauhelo M
1 reviews | Active since Nov 2014
09 Apr 2022, 07:25
False advertising
I have had Rain Sim card for 10 days and I have not even connected for a full day. Been trying to cancel but no one calls back - their website says I've already logged a ticket yet no one has called to confirm my cancelation. I want to cancel and get my refund. I will go back to MTN.
Helpful (0)
Replies (12)0
Replies (12)
Rain's replyOfficial
09 Apr 2022, 08:11Hi Khauhelo
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
Rain's reply09 Apr 2022, 08:11
Official
Hi Khauhelo
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
KM
Khauhelo M's updateReviewer Update
09 Apr 2022, 09:25Hi there,
I will not be contacting you guys any further as I've stated my requests:
1. Cancel the sim;
2. Refund me.
It's really that simple. So no, I will not be contacting anyone from Rain. If the above is not done, I'll go to social media.
And also, please note that I will not give back the router until I'm refunded.
Thank you.
I will not be contacting you guys any further as I've stated my requests:
1. Cancel the sim;
2. Refund me.
It's really that simple. So no, I will not be contacting anyone from Rain. If the above is not done, I'll go to social media.
And also, please note that I will not give back the router until I'm refunded.
Thank you.
KM
Khauhelo M's update09 Apr 2022, 09:25
Reviewer Update
Hi there,
I will not be contacting you guys any further as I've stated my requests:
1. Cancel the sim;
2. Refund me.
It's really that simple. So no, I will not be contacting anyone from Rain. If the above is not done, I'll go to social media.
And also, please note that I will not give back the router until I'm refunded.
Thank you.
I will not be contacting you guys any further as I've stated my requests:
1. Cancel the sim;
2. Refund me.
It's really that simple. So no, I will not be contacting anyone from Rain. If the above is not done, I'll go to social media.
And also, please note that I will not give back the router until I'm refunded.
Thank you.
KM
Khauhelo M's updateReviewer Update
09 Apr 2022, 09:37Thank you!!!
KM
Khauhelo M's update09 Apr 2022, 09:37
Reviewer Update
Thank you!!!
KM
Khauhelo M's updateReviewer Update
13 Apr 2022, 08:48Hi,
I still have not received my refund yet you're already sending RAM for collection of your router. I want my money today.
I still have not received my refund yet you're already sending RAM for collection of your router. I want my money today.
KM
Khauhelo M's update13 Apr 2022, 08:48
Reviewer Update
Hi,
I still have not received my refund yet you're already sending RAM for collection of your router. I want my money today.
I still have not received my refund yet you're already sending RAM for collection of your router. I want my money today.
KM
Khauhelo M's updateReviewer Update
13 Apr 2022, 10:32Ooh how nice... I should wait 7-10 days yet you must get your router asap. Which you failed to tell me when I requested my refund. So how do you suggest I work in the meantime? Honestly, your overall service stinks!!!
KM
Khauhelo M's update13 Apr 2022, 10:32
Reviewer Update
Ooh how nice... I should wait 7-10 days yet you must get your router asap. Which you failed to tell me when I requested my refund. So how do you suggest I work in the meantime? Honestly, your overall service stinks!!!
KM
Khauhelo M's updateReviewer Update
13 Apr 2022, 11:01Seems like everytime I reply...there's new additional info. The device is working fine - I unplugged a while back as there was no point in keeping it plugged when it was not connecting. I don't want any stories after "testing of the device" - I want my money in full so we can part ways for good.
KM
Khauhelo M's update13 Apr 2022, 11:01
Reviewer Update
Seems like everytime I reply...there's new additional info. The device is working fine - I unplugged a while back as there was no point in keeping it plugged when it was not connecting. I don't want any stories after "testing of the device" - I want my money in full so we can part ways for good.
Rain's replyOfficial
13 Apr 2022, 11:09You will get a full refund.
Rain's reply13 Apr 2022, 11:09
Official
You will get a full refund.
KM
Khauhelo M's updateReviewer Update
13 Apr 2022, 11:21Thank you...I just gave RAM your router now!
KM
Khauhelo M's update13 Apr 2022, 11:21
Reviewer Update
Thank you...I just gave RAM your router now!
KM
Khauhelo M's updateReviewer Update
13 Apr 2022, 12:00Thank you!
KM
Khauhelo M's update13 Apr 2022, 12:00
Reviewer Update
Thank you!
Rain's replyOfficial
13 Apr 2022, 12:13My pleasure
Rain's reply13 Apr 2022, 12:13
Official
My pleasure
KM
Khauhelo M's updateReviewer Update
17 Apr 2022, 14:05Hi there, I have received my full refund...thank you!
KM
Khauhelo M's update17 Apr 2022, 14:05
Reviewer Update
Hi there, I have received my full refund...thank you!
Rain's replyOfficial
18 Apr 2022, 12:02Thank you.
Rain's reply18 Apr 2022, 12:02
Official
Thank you.