DM
Don M
1 reviews | Active since Jun 2018
02 Jun 2026, 07:41
False advertising
They say their contract is month to month. When you dont pay they disconnect you. So why are they still charging arrears when its a month to month service? Why dont they tell us when we join that you will still pay for the service even if you dont get to use it?
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Replies (1)
Rain's replyOfficial
02 Jun 2026, 08:28Hi Don,
Thank you for bringing your complaint to our attention.
We're sorry your billing experience hasn't been as smooth as expected.
Thank you for bringing your complaint to our attention.
We're sorry your billing experience hasn't been as smooth as expected.
We will be in touch to further assist.
Regards,
Regards,
rain.
Rain's reply02 Jun 2026, 08:28
Official
Hi Don,
Thank you for bringing your complaint to our attention.
We're sorry your billing experience hasn't been as smooth as expected.
Thank you for bringing your complaint to our attention.
We're sorry your billing experience hasn't been as smooth as expected.
We will be in touch to further assist.
Regards,
Regards,
rain.