False advertise is Normal

I activated their rain simcard less than an hour ago and I cannot even open a webpage, stream a youtube video or open an email. How do you say you offer a service for 4G when you cannot even provide the basics of your service. Minimum upload speed:2Mbps and download speed:5Mbps. And because we are in a country where the administration does not care about it consumers. I will be obligated to pay rain this month even though they **** to me.