WH
William H

1 reviews | Active since May 2021

09 Apr 2023, 11:35

Failure to provide a stable internet connection for weeks on en

Once again we are experience the same issue, a a minor change in how the router behaves. Last time it was that the router refused to c9nnect entirely to provide us with an interenet connection. This is a new problem almost as if has been engineered.

The router now connects to the nereast towest work for exactly 7 minuntes and disconnects, eventually restarts and the process repeats itself the whole day, sometimes it becomes worse and the intervals changes. After numerous tickets logged with Rain, phone calls to their call center it still has not been resolved. We have followed each instruction they gave us to the tee. The explanantion from one call centre agent was that sometimes when there is a technical difficulty or and I quote "the tower closest to us is at capacity our router then tries and connects to another tower which is then too far away and why we have this issue" He then proceeded moving us back to the closest tower which is literally 1.1kms away from our house and it worked for about half a day. We now have the same issue again. So we would also like to know who and which service providers are getting prefense to a tower so close to.us that we are forced to connect somewhere else???? In the time I have taken to submit my review ot would already have done the same thing I explained.... TWICE!!!! I AM NOW GETTING EXTREMELY FRUSTRATED, YOU WILL NOT LOSE ME AS A CUSTOMER I WILL MAKE SURE YOU FIX THE ISSUE ONCE AND FOR ALL!!!!

We work from home as well amd this is heavily started to affect our business as well.

0
Replies (3)
Rain
Rain's reply09 Apr 2023, 12:21
Official
Hi William.

We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
WH
William H's update09 Apr 2023, 17:14
Reviewer Update
Problem persists
WH
William H's update10 Apr 2023, 08:52
Reviewer Update
Unfortunately it is still doing the same, surely you are able to see on your system the number of times it connects and reconnects per day?

The router is in the optimal spot as per your instruction. I am having to use a vodacom ****le at additional cost due to this.