Failure to deliver service advertised and billing or charging unfairly

This warrants a formal complaint with ICASA, Failure to deliver service advertised and billing or charging unfairly. This is the worst internet service provider I've ever come across. I can therefore not pay for a service I have not received. My daughter needs the Wifi for school purposes but has not been able to use Rain, I've had to load data with other service providers just so she can do school work. We getting less than 1MB download speed. I've raised multiple requests for assistance, they make you wait 2 weeks for a responds, just for them to tell you move the router..... I have placed the router in every possible place including outside and still nothing over 0.44MB. They advertise that we have coverage but that's clearly a lie. This is ridiculous. Here is all my request numbers and still not resolved: ******6 *** Rain should be removed as a service provider due to false advertising, lack of service to resolve complaints/requests and still billing clients for this.