FAILURE TO CANCEL RAIN SERVICE

Since I got the rain "5G for home-standard" package a few months ago I've been struggling with signal. Sometimes no signal for days and if there are signal the devices doesn't stay connected. After logging tickets and phoning them many times the problem was never solved. Now that I want to cancel the service it's more problematic. On 2022-02-28 I phoned support to cancel the service and they gave me a reference number and told me it will take 24 hours. On 2022-03-01 I cancelled the sim on the phone app. On 2022-03-02 nothing happened yet and I requested cancelation on the rain website. On 2022-03-03 I phoned support again for cancelation and then I was told that they can only cancel the service once the router has been collected. They also couldn't give me a date on when they are going to collect the router. When I asked them why are they struggling to cancel the service I only got a "I don't know''. The call that was made for cancellation on the 2022-02-28 to support wasn't even logged on the system. The worst service provider ever!!!!!!!