NJ
Nomfundo J
1 reviews | Active since Dec 2022
27 Oct 2023, 14:19
Failing to cancel subscription
Earlier this this month I cancelled my subscription on the website and it was successful, only for the debit order to go through on the 25th when I call to enquire they tell me that my account is still active, the agent then says she will cancel it immediately when I go into the website the profile is still active meaning they are just waiting to deduct again while I am not even using their services😡. I want them to close the acc and pay back my money.
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
27 Oct 2023, 14:45Hi Nomfundo
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply27 Oct 2023, 14:45
Official
Hi Nomfundo
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
NJ
Nomfundo J's updateReviewer Update
20 Nov 2023, 18:27Guess what? I just received a message that I will be billed AGAIN😡this month, when I haven’t been using the services for more than 2 months now.
Some lady from support called Yanga said she can’t tell me her surname because of POPIA act but she asked for my name, surname and email address😂so I should tell her my surname when she can’t tell me hers? Interesting.
Rain is not getting a cent from me this month, never.
Some lady from support called Yanga said she can’t tell me her surname because of POPIA act but she asked for my name, surname and email address😂so I should tell her my surname when she can’t tell me hers? Interesting.
Rain is not getting a cent from me this month, never.
NJ
Nomfundo J's update20 Nov 2023, 18:27
Reviewer Update
Guess what? I just received a message that I will be billed AGAIN😡this month, when I haven’t been using the services for more than 2 months now.
Some lady from support called Yanga said she can’t tell me her surname because of POPIA act but she asked for my name, surname and email address😂so I should tell her my surname when she can’t tell me hers? Interesting.
Rain is not getting a cent from me this month, never.
Some lady from support called Yanga said she can’t tell me her surname because of POPIA act but she asked for my name, surname and email address😂so I should tell her my surname when she can’t tell me hers? Interesting.
Rain is not getting a cent from me this month, never.
NJ
Nomfundo J's updateReviewer Update
25 Nov 2023, 18:01I first cancelled my subscription on the app end of September only to find out that it wasn’t successfully cancelled.
I have been using Rain for the past 5 years and have been cancelling and coming back for whatever reason. I never had to call to cancel now all of a sudden I couldn’t cancel on the app why?
The consultant who cancelled my subscription said it will be cancelled with immediate effect and I will not be billed going forward so what is this now?
Also why are you responding privately? I want the public to see what kind of service providers you guys are.
Unfortunately I won’t be able to pay that money for services that I have been trying to cancelled for 2months.
I have been using Rain for the past 5 years and have been cancelling and coming back for whatever reason. I never had to call to cancel now all of a sudden I couldn’t cancel on the app why?
The consultant who cancelled my subscription said it will be cancelled with immediate effect and I will not be billed going forward so what is this now?
Also why are you responding privately? I want the public to see what kind of service providers you guys are.
Unfortunately I won’t be able to pay that money for services that I have been trying to cancelled for 2months.
NJ
Nomfundo J's update25 Nov 2023, 18:01
Reviewer Update
I first cancelled my subscription on the app end of September only to find out that it wasn’t successfully cancelled.
I have been using Rain for the past 5 years and have been cancelling and coming back for whatever reason. I never had to call to cancel now all of a sudden I couldn’t cancel on the app why?
The consultant who cancelled my subscription said it will be cancelled with immediate effect and I will not be billed going forward so what is this now?
Also why are you responding privately? I want the public to see what kind of service providers you guys are.
Unfortunately I won’t be able to pay that money for services that I have been trying to cancelled for 2months.
I have been using Rain for the past 5 years and have been cancelling and coming back for whatever reason. I never had to call to cancel now all of a sudden I couldn’t cancel on the app why?
The consultant who cancelled my subscription said it will be cancelled with immediate effect and I will not be billed going forward so what is this now?
Also why are you responding privately? I want the public to see what kind of service providers you guys are.
Unfortunately I won’t be able to pay that money for services that I have been trying to cancelled for 2months.