RM
Rhodah M
1 reviews | Active since May 2024
19 May 2024, 15:14
Failing to Cancel Rain Service
Rain was great emphasis on WAS. You can get the service almost seamless but cancelling it is a huge hustle. I have been trying to cancel the service since 29 Feb and I'm still getting invoices for a service I'm not using. I've called atleast twice a month since then and all I get is that their cancellation service is offline. I mean what the hell is that??? And I always get a reference number and I'm told someone will get intouch and nobody does! At this point it's worse that a parasite. I have told them I am broke I am bankrupt that's why you need to take the router and cancel the service oh my God nobody listens
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
19 May 2024, 15:18Hi Rhodah M,
Thank you for bringing your complaint to our attention. We're sorry your rain experience hasn't been as good as expected. We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention. We're sorry your rain experience hasn't been as good as expected. We will be in touch to further assist.
Regards,
rain.
Rain's reply19 May 2024, 15:18
Official
Hi Rhodah M,
Thank you for bringing your complaint to our attention. We're sorry your rain experience hasn't been as good as expected. We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention. We're sorry your rain experience hasn't been as good as expected. We will be in touch to further assist.
Regards,
rain.
RM
Rhodah M's updateReviewer Update
19 May 2024, 18:06I only owe that amount because you have not been cancelling the service. I even told your assistant in march that I wouldn't mind paying the R1150 I owed at the time of request of cancellation now you guys keep billing me for service I'm not using. And to the best of my understanding it was supposed to be a month to month contract. And I shouldn't even call it a contract because I didn't sign any contract but agree to terms and conditions that are designed to be to my doom should I need to cancel the service. Cancel my service take your router then we discuss payment options for R1150 for the service I thought was cancelled only to find it wasn't cancelled and so was still active in the household. ( I don't mind paying for what i used not what I didn't use)
RM
Rhodah M's update19 May 2024, 18:06
Reviewer Update
I only owe that amount because you have not been cancelling the service. I even told your assistant in march that I wouldn't mind paying the R1150 I owed at the time of request of cancellation now you guys keep billing me for service I'm not using. And to the best of my understanding it was supposed to be a month to month contract. And I shouldn't even call it a contract because I didn't sign any contract but agree to terms and conditions that are designed to be to my doom should I need to cancel the service. Cancel my service take your router then we discuss payment options for R1150 for the service I thought was cancelled only to find it wasn't cancelled and so was still active in the household. ( I don't mind paying for what i used not what I didn't use)