BK
Boitumelo K
1 reviews | Active since Dec 2010
12 Aug 2025, 21:53
Failed termination of the wifi subscription
On the 6th of May I logged a ticket for cancelation of my subscription #***9 - 4G legacy Cancellation | #*** was given. In July I had a debit from my account and I contacted rain to enquire why was the subscription still continued as I canceled already. I have been sent from pillar to post regarding the matter. August 1st another subscription deduction went through my account, I logged another call for the refund till today I am only accumulating reference numbers but no real assistance ***5 was given in July with no assistance received And another one for July ***5, for August ***2 and ***4, I am tired of being send from pillar to post
Helpful (0)
Replies (4)0
Replies (4)Rain's replyOfficial
13 Aug 2025, 07:39Hi Boitumelo
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply13 Aug 2025, 07:39
Official
Hi Boitumelo
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
BK
Boitumelo K's updateReviewer Update
18 Aug 2025, 14:20Thank you Rain team for the prompt resolution of my complaint, it was sad to see a provider that I used for 5 years without a complaint resulting to such levels while I still have high regards of the service that I received prior to this.
BK
Boitumelo K's update18 Aug 2025, 14:20
Reviewer Update
Thank you Rain team for the prompt resolution of my complaint, it was sad to see a provider that I used for 5 years without a complaint resulting to such levels while I still have high regards of the service that I received prior to this.
BK
Boitumelo K's updateReviewer Update
18 Aug 2025, 14:21Refund has been received. Thank you
BK
Boitumelo K's update18 Aug 2025, 14:21
Reviewer Update
Refund has been received. Thank you
Rain's replyOfficial
18 Aug 2025, 14:23Hi Boitumelo
We are glad we could assist
Regards
Rain
We are glad we could assist
Regards
Rain
Rain's reply18 Aug 2025, 14:23
Official
Hi Boitumelo
We are glad we could assist
Regards
Rain
We are glad we could assist
Regards
Rain
