BK
Boitumelo K

1 reviews | Active since Dec 2010

12 Aug 2025, 21:53

Failed termination of the wifi subscription

On the 6th of May I logged a ticket for cancelation of my subscription #***9 - 4G legacy Cancellation | #*** was given. In July I had a debit from my account and I contacted rain to enquire why was the subscription still continued as I canceled already. I have been sent from pillar to post regarding the matter. August 1st another subscription deduction went through my account, I logged another call for the refund till today I am only accumulating reference numbers but no real assistance ***5 was given in July with no assistance received And another one for July ***5, for August ***2 and ***4, I am tired of being send from pillar to post

0
Replies (4)
Rain
Rain's reply13 Aug 2025, 07:39
Official
Hi Boitumelo  
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
BK
Boitumelo K's update18 Aug 2025, 14:20
Reviewer Update
Thank you Rain team for the prompt resolution of my complaint, it was sad to see a provider that I used for 5 years without a complaint resulting to such levels while I still have high regards of the service that I received prior to this.

BK
Boitumelo K's update18 Aug 2025, 14:21
Reviewer Update
Refund has been received. Thank you
Rain
Rain's reply18 Aug 2025, 14:23
Official
Hi Boitumelo 

We are glad we could assist 

Regards 
Rain