Failed onbording /activation

I have the worst experience from Rain to date. I recieved my router on Wednesday the 07/02/2024. I have been making multiple calls to their support team trying to get my router activated but without success.

I have recived emils stating the problem has been escalated, and a support person /Agent will contact me and that has not happened at all .

All I am told is their support team is working on it. Have been told thatvturnoround time dor support calls is 24 to 48 hours..Really !!!!!!!

I am areadh started to doubt thier services at this rate and seriously considering termination. I AM LOSING TIME AND MONEY..