Failed Cancellation Request Resulted in Unfair R6,000 Rain Bill

I am extremely disappointed and frustrated with the shocking level of service I have received from Rain. Really useless company I must say. I spoke to a filipino lady who didn’t help and couldn’t understand what I was saying?!?

When I signed up for Rain Wi-Fi, I was assured that my area had proper coverage. This turned out to be completely false. From the very beginning, the network did not work as promised and the service quality was extremely poor.

Even though the service was unreliable, I continued paying my account in good faith. Eventually, after repeated failures with the network, I contacted Rain and requested that my subscription be cancelled.

That is where the real nightmare began.

I made multiple attempts to cancel the service through calls, emails, and by replying to payment reminder messages. Every single time I was told the matter had been “escalated” and that someone would get back to me. Nobody ever did.

Despite my repeated cancellation requests, Rain continued billing me month after month for a service I had already asked to terminate. I stopped using the Wi-Fi completely, switched the router off, packed it away, and have not used it since. Yet Rain kept adding charges to my account.

I have now been billed over R6,000 for a service I cancelled months ago and was no longer using.

This is unacceptable.

Rain failed to process my cancellation, failed to communicate, failed to resolve the issue, and is now attempting to hold me liable for their internal failures.

To make matters worse, when I contacted customer support, I was treated with disrespect and dismissiveness instead of receiving assistance. I was effectively told that because I chose the service, I had no option but to keep paying — even though the service did not work and I had already requested cancellation.

This is unfair billing and unacceptable customer service.

I am demanding that Rain immediately: - Cancel this service - Reverse all charges billed after my cancellation request - Confirm that the incorrect balance has been removed

I will not accept responsibility for charges caused by Rain’s failure to action my cancellation.

If this matter is not resolved urgently, I will escalate the dispute further through the relevant consumer protection channels.

Consumers deserve honest service, proper support, and fair billing practices — none of which I have received from Rain.