AL
ALIDA L

1 reviews | Active since Jul 2025

04 Sept 2025, 09:38

EXTRENELY UNHAPPY CLIENT

I will give 0 star if allowed here. I ordered an E-Loop white on 24 July and got delivered a pink one. Called Rain and they sent me the correct one saying the wrong unit will be collected. It has been more than a month, hundreds of queries from myself to Rain, 2 wrong debits off my account, to date no resolution. Calling the call center they are either experiencing technical issues or my call gets dropped. They activated 2 accounts for sending me one wrong unit. I would strongly advise thinking twice before using this company.

0
Replies (1)
Rain
Rain's reply04 Sept 2025, 09:53
Official
Hi ALIDA

Thank you for bringing your complaint to our attention,

 We're sorry your rain experience hasn't been as good as expected.

 We will be in touch to further assist.

 Regards,
 rain.