Extremely unhappy pensioner!

Very upset with the services I've been receiving from Rain I am a pensioner and I'm paying R619 monthly. For 2 months connection has been putret. While Rain deducts every month with out fail. My grand daughter depends on this service as she's working from home. I've been on calls back to back the whole day. All I'm being told is that its escalated...spoke to Martha at 13.37 and was told i need to upgrade theres only 2 towers and the speed therefore could be a problem after she also trouble shoot my question is this i am a pensioner with this economy LIKE REALLY?..again to Prudy and was told that it is robotic responses which is very unprofessional i understand it is a long weekend however this services is not up to standard at at all..was given a technical ref and was told its escalated Ref ***4 again at it at 15.53 spoke to Johnathan and was told what must he do its escalated please attend to this matter as I'm very unhappy and please do me a favor please train your consultants as it is very rude to speak over someone if this is not sorted today after Johnathan told me 24-48 hours I am taking this further