Extremely poor support

Item: Rain
Rating: 4
Author: Brett R

Desperately trying to get hold of Support, to cancel my brand new subscription. Router was delivered on Friday evening and I was told I had 7 days in which to cancel, if network was poor. Been on hold for over 10 minutes, for support. I will be canceling my debit order and if they wish to get their equipment back, they can get hold of me.

Helpful (0)

Replies (3)

Rain's replyOfficial

05 Dec 2022, 10:00

Hi Brett

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you,
rain

Rain's reply05 Dec 2022, 10:00

Official

Hi Brett

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you,
rain

Brett R's updateReviewer Update

05 Dec 2022, 10:05

D389, Bishopstowe
I no longer want the unit and wish to cancel it.
The network is extremely poor

Brett R's update05 Dec 2022, 10:05

Reviewer Update

D389, Bishopstowe
I no longer want the unit and wish to cancel it.
The network is extremely poor

Brett R's updateReviewer Update

05 Dec 2022, 10:24

We have moved it all around and even though signal is picked up, we can't connect in the very next room. This morning it was connected with no internet access.
I need internet for work and cannot operate like this
Please proceed with the cancellation request.

Brett R's update05 Dec 2022, 10:24

Reviewer Update