JM
Johan M
1 reviews | Active since Apr 2025
11 Dec 2025, 09:18
Extremely poor service, would definitely not recommend at this stage.
Logged a fault yesterday for no network service at my house. Have not received any feedback from rain, this is a ongoing issue for very long now. They keep saying that "their site is healthy" but as soon as I move my devices to the other side of town everything is fine... the town is not that big so not even a full kilometer. Can you please employ competent technicians that actually know what they're doing? This is extremely poor and unprofessional service. If it was once in a while I would understand but this is almost becoming a weekly thing. Do you not know how to resolve this problem??
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
11 Dec 2025, 10:43Hi Johan
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply11 Dec 2025, 10:43
Official
Hi Johan
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
JM
Johan M's updateReviewer Update
11 Dec 2025, 10:50Lot 539
15th street
Port Edward
Kwazulu Natal
15th street
Port Edward
Kwazulu Natal
JM
Johan M's update11 Dec 2025, 10:50
Reviewer Update
Lot 539
15th street
Port Edward
Kwazulu Natal
15th street
Port Edward
Kwazulu Natal
JM
Johan M's updateReviewer Update
11 Dec 2025, 11:45I did not move the router. I checked the normal 4G simcard in my phone as I was moving around. The 4G simcard in my phone also has no signal at my house. So it's not an issue of moving the router around, this happens often. The issue is your network is unreliable. The router has not been touched in weeks, only unplugged and restarted as per your suggestion. So how and when will you resolve this problem with your network? L
JM
Johan M's update11 Dec 2025, 11:45
Reviewer Update
I did not move the router. I checked the normal 4G simcard in my phone as I was moving around. The 4G simcard in my phone also has no signal at my house. So it's not an issue of moving the router around, this happens often. The issue is your network is unreliable. The router has not been touched in weeks, only unplugged and restarted as per your suggestion. So how and when will you resolve this problem with your network? L
JM
Johan M's updateReviewer Update
11 Dec 2025, 16:29It's all 3 the simcards I have of rain. Why is it only sometimes an issue if the area is the problem? It works p
JM
Johan M's update11 Dec 2025, 16:29
Reviewer Update
It's all 3 the simcards I have of rain. Why is it only sometimes an issue if the area is the problem? It works p