Extremely Poor Service – No Resolution After 4 Weeks

My Rain internet has been completely unusable for the past 4 weeks. Two weeks ago, I spent 30 minutes on the phone with a Rain technician who could not resolve the issue. I was then promised that a specialist would contact me within 24–48 hours. That follow-up never happened.

This is unacceptable and frankly disgraceful service. I am paying full price for a product that Rain has failed to deliver. Four weeks without proper internet is not a small inconvenience, it’s a complete breach of trust.

I demand an immediate resolution AND a full refund for the previous month where the service was not provided. If Rain cannot meet this basic expectation, I will have no choice but to escalate this matter further with ICASA and reconsider continuing with your services altogether.

Customers deserve reliability, accountability, and transparency. Rain has failed on all three fronts.