Extremely poor service

I have been without internet for the past 4 days. I have been calling Rain for assistance since yesterday to date I have not received assistance. They keep telling me that the number goes to voicemail however when I provide an alternative number then there are still no calls coming through. How am I expected to be paying for the service that I am not enjoying. Simply there is nothing working at the moment in my house. I work from home and now I need to resort to purchasing data in order to work where am paying for service that is not there....can Rain also reimburse me for the 4 days lost of which I had paid for. I am so disappointed as all the agents are simply telling me the same thing it has been escalated but still nothing. What escalation are they referring to when am still without of internet. Right now am on Rain 101 there still am unable to make use of the SIM cards provided as they need activation code but when I call I get a response to say they will escalate to the relevant department.