Extremely Poor Service. Dont sign up for any RAIN packages

Changed my debit order date on the 10th of August because my salary date changed to 1st of every month. My debit date before that was on the 25th of every month. My services have now been suspended....to my understanding I have let Rain know in time...consultant by the name of Samkelisiwe informed me I was supposed to send a email. Why do I need to send a email when I can do everything on the app. I'm being inconvenienced by rain and will keep on posting this on every platform I can circulate this message on. I'm working from home since lockdown started and I haven't ever complained about rain even though your signal is not the best in my area, I have fibre in my area but have not signed up because I'm more flexible with rain. Thank you for keeping me running for the past couple of years. I'm officially done with your service, consider this my cancellation.